Eva Guantai has extensive experience in support operations and customer service, currently serving as Support Operations Team Lead at Bolt since September 2018. In this role, Eva directs support teams in Kenya and Tanzania, manages the Nairobi Driver Engagement Center, and oversees diverse operations for rides and safety. Previous positions include serving as an Escalation Specialist, where Eva successfully reduced escalated support cases by 57% within four months, and as a Customer Support Specialist, where valuable contributions were made in managing CRM services and identifying fraud patterns. Prior to Bolt, Eva worked as a Marketing Assistant at Optica Ltd Kenya, providing administrative support in marketing and branding. Eva holds a Bachelor's degree in Business Information Technology from The Multimedia University of Kenya and is currently pursuing further education at Curtin University.
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