Farhan Noel

Farhan Noel is an experienced professional in customer experience and management with a robust career spanning over 16 years. Currently serving as Experience Manager at both Bolt and Dubai Taxi Company since June 2025, Farhan previously held key roles at Careem, including Customer Experience Lead, where initiatives focused on reducing customer churn and defect rates were implemented. Farhan began the career in customer service with DHL Express, progressing from Customer Service Executive to Telesales Executive, and also worked as a Sales Executive at Beliscity.com and New Horizon Computer. Farhan holds a Bachelor of Commerce degree from Karachi University, attained in 2010.