Matilda Peršić is currently a Process Excellence Designer at Bolt, where they focus on technical writing, process optimization, and stakeholder management. They previously served as the Customer Support Operations Team Lead, leading a team to enhance customer service quality for the Canadian and US markets. Matilda holds two Master's degrees in English and Russian from the University of Zagreb. They have extensive experience in developing support processes, mentoring teams, and driving automation initiatives across various roles within the customer support domain.
This person is not in the org chart
This person is not in any teams
This person is not in any offices