Robert Aavik is an experienced professional currently serving as the CX Analytics Lead in Delivery at Bolt since January 2018, focusing on enhancing customer experiences through product and operational improvements. Previously, Robert held the position of Lead Researcher in CS Product, where responsibilities included leading research initiatives, strategizing visions aligned with company goals, and managing day-to-day activities for a research team. Additionally, Robert worked as a Customer Support Specialist, providing support across multiple international markets. Concurrently, Robert has been a Customer Success Manager at Printout Designer since January 2018, specializing in automating order processing for store owners. Earlier experience includes a role as a Courier at DPDgroup from September 2016 to October 2017. Robert holds a Bachelor's degree in Law from the University of Tartu, completed in 2021.
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