Tecla Njanja is an experienced professional in customer support operations and public service, with a background in both government and private sectors. From August 2019 to August 2020, Tecla served as a Huduma Centre Service Desk Officer for the Government of Kenya, focusing on efficient public service delivery. Subsequently, from October 2021 to April 2023, Tecla held various roles at Bolt, culminating as Customer Operations Manager and Global Support & Crisis Strategy Lead, where skills in training, quality assurance, incident management, and operational efficiency were honed. Tecla holds a Bachelor of Commerce in Accounting and Finance, graduating with First Class Honors from Murang'a University of Technology.
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