Claudio Mastroeni has extensive experience in sales management and customer experience within global retail organizations and startups. They have held multiple leadership roles at IKEA Group from 2003 to 2009, where they focused on project management, training, and customer service. Currently, Claudio is a Senior Customer Experience Manager at bolttech, enhancing customer journey mapping and driving service design through Agile methodologies. Additionally, they are pursuing a Master’s degree in Marketing & Global Markets at Università degli Studi di Milano-Bicocca.
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