Lydia M.

Marketing Manager at bookline

Lydia M. has a substantial amount of work experience in various customer-focused roles. Lydia'smost recent position was as a Content Manager at bookline starting in September 2022. Prior to that, Lydia worked as a Customer Success Specialist at bookline starting in September 2021. Before joining bookline, Lydia held a role as a Customer Love Data at Freshly Cosmetics from December 2020 to June 2021. Lydia also worked as a Customer Care Agent at Westwing Home & Living Spain from November 2019 to August 2020, and as a Customer Care representative at MyPoppins from August 2018 to August 2019.

Lydia M. has pursued their education in the field of marketing and communication. In 2021, they enrolled at the Universidad Complutense de Madrid, where they pursued a degree in Marketing de Moda y Lujo (Fashion and Luxury Marketing). However, the duration of their study at this institution is not specified.

Prior to that, Lydia M. had studied at the Universitat Oberta de Catalunya, pursuing a degree in Comunicación (Communication). The exact years of their study at this institution are unknown.

In addition to their formal education, Lydia M. has taken additional certification courses to enhance their skills. In April 2021, they obtained a certification in Liderazgo y gestión de equipos (Leadership and Team Management) from ELLE Education España. Furthermore, in February 2020, they completed a certification course in Fashion as Design from MoMa through Coursera.

Location

Barcelona, Spain

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bookline

Bookline es una empresa especializada en el desarrollo de asistentes de voz que responden al teléfono. Uno de los grandes retos a los que se enfrentan los restaurantes es el número de llamadas que reciben a diario para realizar reservas. Se estima que un 60% de las reservas sigue llevándose a cabo por teléfono, lo que en muchas ocasiones implica que los negocios reciban más de mil llamadas al mes; de las cuales difícilmente pueden responder un 50%. Una llamada perdida es una reserva potencialmente perdida y especialmente, una mala experiencia asociada al restaurante para el cliente. Nuestro objetivo consiste en evitar que no se pierda ninguna de estas llamadas y garantizar que la experiencia del cliente en el restaurante sea buena desde el primer contacto. El personal puede ver reducido su tiempo de atención al teléfono para focalizarse en atender a los clientes presentes en el establecimiento.


Headquarters

Barcelona, Spain

Employees

11-50

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