bookline
Maria Suarez has a diverse work experience in different industries. Maria started their career as a Front Desk Agent at Acqua Santa Lofts Hotel in 2015, where they were responsible for handling reservations, customer service, and breakfast services. From 2016 to 2017, they worked as a Practitioner of Commercial Area at Carvajal Educación, where they handled inventory, billing reports, and customer queries.
In 2018, Maria joined Hotel Arts Barcelona as a Training & Development Assistant Manager, providing support in recruitment processes, screening resumes, and assisting with the company's social responsibility program. Maria'smost recent role is as a Sales Manager at bookline, starting from October 2020, where they have been responsible for managing key accounts. Later, in May 2021, they transitioned to the role of Key Account Manager at the same company.
Maria Suarez attended Colegio Alemán Cali - Deutsche Schule Cali from 1996 to 2010. Maria then pursued their undergraduate studies at Universidad ICESI from 2011 to 2017. In 2017, Maria enrolled in CETT_UB Tourism & Hospitality, Education/Research, where they completed a Master's degree in Hotel and Restaurant Management with a specialization in Restaurant.
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bookline
Bookline es una empresa especializada en el desarrollo de asistentes de voz que responden al teléfono. Uno de los grandes retos a los que se enfrentan los restaurantes es el número de llamadas que reciben a diario para realizar reservas. Se estima que un 60% de las reservas sigue llevándose a cabo por teléfono, lo que en muchas ocasiones implica que los negocios reciban más de mil llamadas al mes; de las cuales difícilmente pueden responder un 50%. Una llamada perdida es una reserva potencialmente perdida y especialmente, una mala experiencia asociada al restaurante para el cliente. Nuestro objetivo consiste en evitar que no se pierda ninguna de estas llamadas y garantizar que la experiencia del cliente en el restaurante sea buena desde el primer contacto. El personal puede ver reducido su tiempo de atención al teléfono para focalizarse en atender a los clientes presentes en el establecimiento.