Michael Des Cotes

Michael Des Cotes currently serves as the Manager of Voice of Customer & Customer Research at Boomi, where responsibilities include leading the Customer Experience team, developing and executing VoC strategies, and conducting customer research to advocate for enhanced customer experiences. Prior to this role, Michael held various positions at Hootsuite, including Customer Insights Manager and Customer Insights Analyst, where strategic research efforts were implemented to improve the company’s Research & Insights program. Michael's earlier experience at ACTIVE Network involved advocating for customer success, analyzing feedback for insights, and managing customer service operations. Academic qualifications include a BBA in Business Management and a Diploma in Business Administration from Langara College.