Romain B. is a seasoned professional in customer operations and success, currently serving as a Gainsight Admin in Customer Operations at Boomi since April 2024. Romain has extensive experience in the customer success field, having worked at Valuize as a Gainsight & CS Operations Architect from September 2021 to April 2024, where significant contributions included leading the implementation of customer success systems. Previous roles include Customer Success Team Lead at VRIFY, and various positions at CentralSquare Technologies, where Romain managed digital customer success programs. Romain is actively involved in the Gainsight community as a member of Gain Grow Retain and the Global Gainsight Admins Community. Romain holds a Bachelor's degree with First Class Honours from The University of British Columbia and a certificate in Multimedia Production from Vancouver Film School.
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