Eric Ellsworth is currently the Director of Customer Service - Call Center Operations at Boon-Chapman, where they successfully direct the implementation of an AI Telephony System and enhance workforce planning strategies. Previously, Eric served as the Site Director of Contact Center Operations at ArchimedesRx, overseeing all aspects of contact center functions and contributing to the establishment of a new BPO call center. With extensive experience in senior operations management across various sectors, including healthcare and financial services, Eric has consistently demonstrated a commitment to optimizing processes and enhancing customer satisfaction. Eric holds a Bachelor’s degree in Humanities/Humanistic Studies from the New College of California, which they are currently pursuing.
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