Serhii Tkachenko

Serhii Tkachenko is a seasoned professional with extensive experience in operations and customer experience management across various sectors. Currently serving as the Head of Operations at Boosta since December 2019, Serhii leads multiple functions, including product quality, user experience, email marketing, customer care, and customer research. Prior to this role, Serhii held key positions at Devellar, Vodafone, and PJSC "BANK MYKHAILIVSKYI," where responsibilities included customer experience management, business processes management, and quality assurance. With a proven track record in customer retention strategies and operational excellence, Serhii has developed a strong expertise in enhancing customer journey and optimizing service delivery.