Steven L.

Steven L. is an accomplished IT professional with extensive experience in service delivery and infrastructure management. Currently serving as the Senior Manager of Service Delivery & Infrastructure at Boots since June 2013, Steven L. leads IT service provision for Boots UK under a multi-million-pound outsourcing contract. Previous roles include Senior Lead IT Service Operations at NCN, where management of multi-skilled ICT support teams ensured ITIL compliance and KPI/SLA achievement, and Senior Resource Manager at ProNet Ltd, overseeing ICT field operations. Steven L. has also held leadership positions at Broxtowe Borough Council, Fujitsu, and British Gas Business, demonstrating a strong background in technical account management and project management. Educational qualifications include a Bachelor of Science in Computer Science & Management with Leadership from the University of Chester and a Master's Degree in Strategic Research from the University of Derby.