David Johnson is an experienced Customer Experience Standardisation Manager at Boral, where responsibilities include advancing Salesforce Service Cloud and harmonising internal systems for improved service delivery. David has a successful track record in leadership roles across various companies, including experience as Team Leader for Customer Service & Allocations at Boral and Customer Service Supervisor at Alex Fraser, focusing on team development, process improvement, and performance metrics. With a foundation in training and facilitation from Yarra Advantage and team leadership at Aegis Services Australia, David has been instrumental in driving customer service excellence and continuous improvement initiatives. David holds a Bachelor of Business from Victoria University.
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