Thomas Saffer has extensive experience in IT infrastructure and helpdesk support, currently serving as Administrateur Infrastructure TI at Boralex since December 2016, focusing on NERC compliance and vulnerability management. Previous roles include Level 3 Helpdesk Technician, where Thomas ensured client satisfaction and adhered to service level agreements, and Technicien Système et Réseaux, involving system configuration and user support. Experience also includes positions in deployments and technical support at Computacenter and Roquette, a strong foundation in software development, and various educational credentials in IT and finance, including ITIL v3 and Windows Server training.
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