Barbara Matos is a Customer Service Representative currently holding the position of Critical Tickets Ownership and Validation Manager at Bosch. Certified in ITIL 4 Foundations, they have developed expertise in problem resolution, incident management, and support process improvement. Previously, Barbara worked as a Sales Development Representative at Senior Mega and a Bilingual Customer Service Representative at Kyndryl. They also served as a commercial manager at Debora Matos Imoveis from 2019 to 2021, and as an Administrative Assistant from 2012 to 2015. Currently pursuing degrees in History and Business Management, Barbara is dedicated to enhancing customer experiences through continuous learning and effective communication.
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