Uphaar Agrawalla is an experienced professional in the field of Customer Experience and CRM, currently serving as Principal Solution Architect for CX/CRM at Bosch since November 2025. Prior roles include Head of CX Solutions at Harrods and Senior Director, Global Head for SAP Customer Experience at Mindtree, where responsibilities encompassed strategy, go-to-market initiatives, presales, and managing a global team. Agrawalla has held senior positions at Bluefin and Capgemini, focusing on SAP Customer Experience solutions and project delivery. Starting a career at Accenture as a CRM Team Lead, Agrawalla demonstrated expertise in managing large teams and solution design. Educational qualifications include a Bachelor of Technology in Information Technology from West Bengal University of Technology, along with several SAP training certifications.
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