Josh Smith is an experienced professional with a diverse background in customer service, logistics, and transportation management. Currently serving as the Global Process Owner for Customer Service at Bose Corporation since January 2019, Josh has played a crucial role in enhancing cross-functional alignment within eCommerce, Logistics, and Systems teams to optimize customer service operations. Prior experience includes roles such as Tier 3 Escalation Support Specialist and Product & Technical Support Specialist at Bose Corporation, where Josh provided technical assistance and resolved escalated customer issues. Additional experience encompasses positions at Top Gear Distribution Limited as Fleet Coordinator and TWL UK Ltd in various leadership roles, including Assistant General Manager and Director of Transport, focusing on operational efficiency, compliance, and team management. Josh holds an education from Palmers College and Bromfords School.
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