Tom Gramel is a seasoned professional in customer success management with extensive experience in various roles. Currently serving as a Senior Customer Success Manager at BOTfriends since June 2025, Tom has previously held similar positions at optilyz and Urban Sports Club, where responsibilities included managing client relationships and ensuring customer satisfaction. Tom's career began in sales at INTERFIT, followed by a role as an Automobilkaufmann at Autohaus Seitz. Tom holds a Bachelor of Arts in Sportmanagement from Deutsche Sporthochschule Köln.
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