Somaninn Prok is a seasoned technical support professional with extensive experience in managing and providing technical assistance across various roles. Currently serving as a Senior Lead Technical Support at Botify since February 2018, Somaninn oversees a team of support engineers, delivering expertise to customers in the APAC region. Prior to this role, Somaninn worked as a Customer Support Specialist at Fnac, focusing on API support for over 2000 users, and held positions including IT Manager at HETIC, where responsibilities included managing online applications and providing training, as well as Project Manager at The Net Group, overseeing web development initiatives. Somaninn holds a degree in Expert en Ingénierie et Management de la Communication Numérique from HETIC and a Licence en Informatique from Université Paris-Est Marne-la-Vallée.
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