Erica Andrade

Erica Andrade is a seasoned professional in customer experience and success, currently serving as a Customer Success Analyst at Botmaker since January 2021. With a strong background in customer relations, Erica has completed 30 projects and is managing 64 ongoing projects. Prior experience includes roles as a Full Customer Experience Analyst at Compara.com.br, where Erica handled service indicators, and as a B2B Customer Service Analyst at Kopenhagen e Chocolates Brasil Cacau, focusing on portfolio management for a large customer base. Additional roles include B2B customer service support at The Nutty Bavarian, service and communication assistance at Colegio Friburgo Ltda., and administrative duties at Magikban De Comercio e Servicos. Erica holds a Bachelor’s degree in Social Communication with a focus on advertising and marketing from Universidade Paulista, along with various improvement courses and certifications in communication management, quality in services, and customer experience fundamentals from reputable institutions.