Steve Jarmana

Simply put, Steve has issues with issues that have issues. As a Retention and Systems Manager, Steve’s job is to focus on any customer issues and the fluidity of Bottlecapps’ incredibly sophisticated systems.

In other words, Steve’s attention to detail ensures that everything from sales to onboarding new clients runs smoothly. “Happy client means successful client, which leads to a long-term relationship. That’s the lane he try to keep everybody in,” says Steve.

Though rare, issues do occur, and when they do, Steve attacks them with the vim and vigor of a person with issues himself. “It takes someone with issues to understand, find, and destroy them – especially issues that may affect the clients,” explained Steve. “Fortunately for the clients, his better at solving systems issues than personal ones.”