Cheryl MacMillan is a seasoned IT management professional with extensive experience in IT Service Management (ITSM) across multiple roles. Currently serving as a Sr. Service Delivery Manager at Bounteous, Cheryl has successfully transformed the ITSM framework by implementing ITIL-based practices and ServiceNow, achieving significant reductions in change approval wait times. Prior experience includes serving as ITSM Program Manager and ITSM Supervisor at Compugen Inc, where Cheryl led the revamp of ITSM processes and enhanced team development, respectively. As a Project Manager, Cheryl ensured the effective onboarding of clients and as an Incident Manager, maintained knowledge bases to facilitate quick incident resolution. Cheryl holds a degree from Sheridan College.
This person is not in any teams
This person is not in any offices