Carol Ann Smith

Carol Ann Smith is a seasoned professional in customer success and account management, currently serving as a Senior Customer Success Manager at Box since December 2024. With a robust background at WorkRamp, where Carol Ann progressed from Senior Client Outcomes Manager to Senior Enterprise Client Outcomes Manager, notable achievements include attaining high renewal rates and influencing product enhancements. Previous experience includes managing customer lifecycle processes at Orion and leading customer service teams at ABC Imaging and Calumet Photographic, resulting in significant revenue growth and exceptional customer satisfaction metrics. Carol Ann holds a Bachelor of Fine Arts in Photography from the Maryland Institute College of Art and certifications in Customer Success Management from Gainsight.