Chithra Jagannathan is a Lead Business Systems Analyst with over 13 years of experience in ERP and CRM applications, particularly in SAP and Salesforce. They have implemented various solutions across multiple industries, including Consumer Electronics and Pharmaceuticals, and hold seven Salesforce certifications. Previously, Chithra has served as a Salesforce Business System Analyst at Mizuho OSI, a Senior Salesforce Administrator and Product Owner at Intermedia, and a Lead Business System Analyst at Zendesk. Currently, they are pursuing a Master of Science in Engineering Technology at the University of North Texas and working at Box in Enterprise Systems.
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