Dan Gould

Dan Gould is an accomplished professional in customer success and alumni relations with extensive experience in higher education and nonprofit sectors. Currently serving as Team Manager of Customer Success for Higher Education at Box, Dan leads a team focused on enhancing customer engagement and retention, achieving notable success with a 107% net revenue retention rate. Previous roles include Associate Director of Partner Success at EAB, where Dan coached customer success managers to drive adoption of a SaaS product, and Executive Director of Alumni Relations and Annual Giving at the University of Colorado Denver, where Dan strengthened alumni engagement and donor support. Dan's background encompasses strategic planning, program development, and stakeholder engagement across various institutions, supported by a Master’s degree in English Secondary Education from DePaul University and a Bachelor’s degree in English/Music Performance from the University of Iowa.