Francine A. is an experienced project manager with a strong background in incident management and application support, currently serving as the sole Project Manager for the Product Support team at Box since March 2022. Francine's responsibilities include optimizing processes based on team feedback, documenting problem resolutions, and acting as a Subject Matter Expert on Sustaining Support methodologies. Prior experience at Invitae from July 2017 to February 2022 encompassed roles such as Incident Manager and Application Support Analyst, where Francine managed critical incidents and served as an escalation point between Customer Support and Development teams. Earlier experience at Counsyl involved auditing sensitive information and developing training processes within the Intake team, emphasizing compliance with HIPAA and laboratory standards. Francine holds a Bachelor of Arts in Political Science from the University of the Philippines and additional education from Okanagan College.
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