Heather Otto, M.Ed., is a Program Manager for Digital and Scaled Customer Success at Box, where they develop customer success programs for over 100,000 accounts and $365 million in annual recurring revenue. Previously, they established the first scaled customer success function at NoRedInk and designed impactful learning opportunities within education settings, including Chicago Public Schools and EPIC Academy. Having earned a Bachelor's degree in Political Science and History from The Ohio State University and currently pursuing a Master's degree in Education at Dominican University, Heather integrates a deep understanding of instructional design into their strategic initiatives to drive product adoption and customer retention.
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