Jack Walsh is an experienced Customer Success Manager with a demonstrated history of managing high-value accounts and driving customer satisfaction across multiple organizations. Currently serving as a Customer Success Manager II at Box since May 2019, Jack oversees a diverse portfolio with significant annual spends, develops innovative programs, and implements strategic integrations with major platforms. Previously, Jack held various roles at BrightEdge, including Team Lead for Customer Success, where management of a team and execution of pipeline strategies led to high renewal rates. Early career experiences at TechTarget involved client consulting and account management, where Jack facilitated digital marketing campaigns and grew advertising revenue. Jack holds a Bachelor of Science in Criminal Justice from Northeastern University.
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