James Duncan is a seasoned Customer Success Manager with a robust background in enabling enterprise clients to enhance their marketing strategies and optimization across multiple platforms. Currently at Box since April 2024, James previously served as an Enterprise Customer Success Manager at Iterable, focusing on maximizing customer lifetime value and ROI for enterprise clients. Earlier roles include Senior Customer Success Manager at Aklamio, where James facilitated client growth through incentive marketing solutions, and Customer Success Manager at infinity.co, supporting clients with call intelligence and marketing optimization. James's career initiated in account management roles at CommuniGator, CONTENTIVE, and CWC Group, following a business studies degree from Bournemouth University.
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