Jim Lam is a Senior Business System Analyst at Box since May 2017, bringing extensive expertise in technical consulting and customer support from previous roles at Marketo, where responsibilities included leading technical requirements sessions, developing project design documents, and integrating systems with CRM platforms. Prior positions also encompassed roles such as Technical Consultant, Technical Support Engineer at Marketo, and Customer Support Analyst at PepperMob, along with experience as an Enterprise Support Specialist at Google, focusing on cloud solutions for small to medium businesses. Jim holds a BS in Industrial Technology from San José State University, completed in 2009.
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