Julian G. is an accomplished professional in customer success and operations, currently serving as a Sr. Scaled Customer Success Manager at Box since June 2015, following a successful tenure at Blackboard from February 2008 to September 2014 in various senior leadership roles. At Blackboard, Julian G. enhanced the renewal process to achieve on-time bookings of 90% and consistently met renewal targets, managing significant revenue forecasting and a large team dedicated to client success. Julian G. has demonstrated expertise in implementing scalable customer success models, streamlining operations, and driving client retention strategies across multiple companies and industries, including roles at Manhattan West and Option One Mortgage, contributing to significant revenue growth and operational improvements. Julian G. holds a Bachelor of Science in Political Science and Government from the University of Southern California.
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