Karol Sott is a seasoned professional in IT with over 10 years of experience specializing in problem management and process improvement. Currently serving as a Senior Problem Manager at Box, Karol leads initiatives that drive continual service improvement and aligns technology applications with business goals. Previously, as the Global Problem Management Practice Lead at Diebold Nixdorf, Karol successfully reduced incident volumes and enhanced service delivery by utilizing ITIL standards and Scrum methodologies. Karol's academic background includes a Master's degree in Audio and Video Engineering and an Engineer's degree in Electronics, Telecommunications, and Informatics from Gdańsk University of Technology.
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