Keith Johnson has extensive experience in product support operations and management, currently serving as Manager II at Box since May 2016. Johnson has successfully led the transition of support models and developed complex algorithms to optimize support issue prioritization. Previous roles at Box include Program Manager II and Senior Premier User Services Specialist, where Johnson focused on team leadership, technical issue analysis, and customer relationship management. Prior to Box, Johnson held positions at Mission Capital and Families USA, honing skills in stakeholder communication and grant proposal development. Early career roles included Managing Editor at Hospice Foundation of America and Operations Manager at Dogbone, LLP. Johnson holds a Bachelor of Arts in Government from the University of Texas - Austin.
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