Marcus James Allen has over a decade of experience in customer success and retail management, currently serving as Manager of Scaled Customer Success at Box since June 2018, where responsibilities include enhancing enterprise cloud content management solutions. Prior to Box, Marcus held the position of Retail Director at ECRM, managing tier one retailers to optimize product assortments and conducting sourcing summits. Earlier roles include Sales Manager for Health & Beauty Care, focusing on building relationships with various companies to expand market reach, and Hardest Hit Advisor at Consumer Debt Counselors. Marcus began a career as a Client Service Representative at Efficient Collaborative Retail Marketing, contributing to business solutions and sales improvement. Academically, Marcus holds a Bachelor of Business Administration in Finance from the University of Central Florida and an Associate of Arts degree in Business Administration from Valencia College.
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