Nicholas Smurda is an accomplished professional in customer success and program management with extensive experience across multiple companies. Currently serving as a Senior Customer Success Manager at Box since January 2021, Nicholas has held various roles including Senior Scaled Customer Success Manager and Customer Success Manager. Prior experience includes a Program Manager position at Kazoo HR, where Nicholas developed a comprehensive communication program for customers, as well as a Client Services Manager role focusing on technical and strategic customer interactions. Earlier, Nicholas worked as a Customer Service Representative at Life Time Fitness, emphasizing customer retention, and as a Course Developer at St. Edward's University, creating an academic course on adolescent psychopathology. Nicholas earned a Bachelor of Arts degree in Psychology from St. Edward's University, with a minor in German and specializations in Clinical Psychology and Industrial/Organizational Psychology.
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