Sam Ferber is an experienced Customer Success professional currently serving as a Scaled Customer Success Manager at Box since September 2025. Previously, Sam held roles as Lead Customer Success Manager at Xogene and Senior Customer Success Manager at Kalderos, where notable achievements included leading a high-performing team that drove a ~250% increase in end users for a SaaS compliance solution. Sam's background also includes roles at Wolters Kluwer Health as Customer Success Manager and Specialist, where engagement with Pharmaceutical clients led to a high NPS score, and various positions in client coordination, analysis, and research. An educational foundation in Psychology and Communication was obtained at the University of Illinois Urbana-Champaign, complemented by various leadership and creative roles prior to professional endeavors.
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