Julia Lapteeva

Julia Lapteeva is a seasoned professional with a robust background in customer support and business development. As the Customer Support Team Lead at Boxmode since April 2020, Julia has been instrumental in forming and documenting workflows, managing client communities, monitoring key performance metrics, analyzing feedback, and regularly reporting on team results. Prior to this role, Julia served as a Business Development Manager at Ning Interactive Inc. from August 2018 to March 2020, focusing on lead generation, client communication, product presentations, and ongoing support. Additionally, Julia has a foundation in education, having worked as a Teacher at the Lyceum of Information Technologies from August 2014 to August 2019. Academic accomplishments include multiple master's degrees in English and Ukrainian Language and Literature from Oles Honchar Dnipro National University.