Bradley Bates

Bradley Bates is an accomplished Service Desk Manager at Total Computer Networks since August 2015, leading a team of over 30 technical engineers in a managed services environment and specializing in a diverse array of technologies, including Microsoft stack, virtualization, backup solutions, and telephony systems. Responsibilities encompass following ITIL best practices, team management with a focus on performance and mentoring, and enhancing customer relationships to ensure high satisfaction. Prior experience includes a role as Computing Sales Lead at Currys, where Bradley was responsible for driving KPI performance in computing sales. Educational qualifications include a Level 3 Diploma in ICT and several certifications in CompTIA+ and Microsoft technologies.