Beatriz Marques

Beatriz Marques currently serves as an Employee Advisor at bp since September 2025. Prior experience includes a role as an Analista de Experiência do Cliente at TOPdesk from October 2021 to September 2025, where Beatriz monitored and analyzed key customer experience data and KPIs, collaborating with various teams to enhance customer journey processes and create personalized content. Earlier positions include Analista de BDR at TOPdesk, focusing on outbound lead prospecting and data-driven strategies, and Operadora de Atendimento Jr. at SulAmérica, where customer service and problem-solving were key responsibilities. Beatriz began professional development as an Aprendiz, supporting customer relationship initiatives. Educationally, Beatriz holds a Tecnólogo degree in Gestão Comercial from Faculdade de Tecnologia de São Paulo - FATEC-SP, completed in 2023.