James Arnold is currently the Customer Operations Lead at bp, a position held since 2026, focusing on operational excellence within customer interactions. Prior to this, James held multiple roles at bp, including Strategic Partnerships Manager and European Offer & Format Project Coordinator, contributing to the development and implementation of various offers across Europe. James began their career at DSGi Business as a Planogram Manager and later worked at bp in various capacities, including M&S Category Manager and Branded Buying Manager, where they managed commercial performance and category insights for the M&S partnership.
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