Steve Hide

Steve Hide has over 25 years of work experience in various roles and industries.

In their most recent position as the Director of Operations at BPA Quality (North America) since April 2021, they have managed a multi-million-dollar client account and a remote team of supervisors and quality assurance evaluators. Their responsibilities included overseeing call center audits and forecasting production and budgetary needs.

Prior to that, Steve served as the Director of Billing Operations at PlanSource from October 2018 to February 2021. Steve led the development and roll-out of premium billing and reconciliation services and worked with business partners to maximize return on investment.

From 2014 to 2018, Steve held multiple roles at Florida Hospital. As the Quality Assurance Manager for Revenue Cycle, they developed an audit program and implemented performance metrics and scorecards. Steve also served as a Process Engineer & Improvement Consultant, where they led process improvement efforts and provided coaching in Lean Six Sigma and change management.

Steve's earlier experience includes a role as a Project Coordinator at Experis, where they managed support hours between IT vendors and The Walt Disney Company. Steve also worked at Group Health Cooperative as a Manager, Supervisor, Analyst, and Analytical Assistant, where they managed teams, conducted financial impact analysis, and provided support for staff satisfaction surveys.

Before their career in the healthcare industry, Steve worked as a Supervisor & Trainer at McDonald's Corporation, overseeing day-to-day operations and ensuring high-quality customer service.

Overall, Steve Hide has demonstrated expertise in operations management, process improvement, financial analysis, and team leadership throughout their career.

Steve Hide completed their Master of Science degree in Management and Leadership from Western Governors University in 2020. Prior to that, they obtained a Bachelor of Science in Business Administration from Central Washington University between 2000 and 2002. In 1998 to 2000, they attended Western Washington University, but no specific degree or field of study information is available for that period.

In addition to their formal education, Steve Hide has acquired several certifications. In October 2016, they obtained the Lean Six Sigma Black Belt certification from GoLeanSixSigma.com. In May 2016, they also obtained the Lean Six Sigma Green Belt certification from the same institution. Furthermore, in August 2015, they achieved the Skilled Change Practitioner certification from Prosci.