Ellen Puttemans is an expert in retail format, customer journey, and customer experience at bpost. Previously, Ellen worked as a project manager for network coordination and support from 2006 to 2015, focusing on enhancing service quality and optimizing processes. Ellen began their career as an English-Dutch teacher at K. A. Ukkel in 2005 and holds degrees in Dutch-English language studies from Vrije Universiteit Brussel.
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