Michael Laythan

Michael Laythan is a seasoned professional currently serving as a Business Analyst Coach at BPP University. With a diverse background that includes roles such as Operational Excellence Manager and Senior Business Analyst, Michael has honed expertise in business design, process improvement, and stakeholder management. They have contributed to organizations like British Telecommunications and EE, where they successfully managed customer experience initiatives and led cross-functional teams. Michael also holds experience as an Independent End Point Assessor, conducting assessments for the Business Analyst Level 4 apprenticeship. Their educational foundation was laid at East Durham College, where they studied from 1986 to 1989.