Nir Klein

Nir Klein is an experienced professional with a diverse background in customer support and technical services across various industries. Currently serving as an Account Support Specialist at Brain Corp, Nir has pioneered the expansion of the Sense solution in Europe and streamlined renewal processes to enhance customer experiences. Previous roles include Product Support Manager and Customer Support Manager at Stanley Black & Decker, where Nir introduced innovative diagnostic products, improving operational efficiency and customer satisfaction. As Head of Customer Service at Spaceek, initiatives led to the establishment of a technical support department and the development of digital tools for sensor networks. Nir's extensive experience also includes managerial roles at EL AL Israel Airlines, Telit Wireless Solutions, and Gilat Satcom, where strategic leadership resulted in significant enhancements in customer satisfaction and support processes. Academic qualifications include a Bachelor’s Degree in Sociology and Anthropology from Bar-Ilan University and various certifications in technology and facilitation.