BrainCX clones the DNA of your best agents into AI-powered voice avatars that deliver human-like conversations 24/7 in 50+ languages. Every customer talks to your best agent, every time.
The platform replaces outdated IVR systems and manual call centers with conversational AI that handles inbound support, outbound sales, real-time translation, and video content creation -- all driven by the expertise, tone, and instincts of your top performers.
Built on 30+ years of contact center operations for brands like Apple, JPMorgan Chase, Spirit Airlines, and Dell. Serving healthcare, financial services, and higher education. Early adopters report up to 60% cost reduction and 30% conversion lifts.
Headquartered in Palo Alto, CA. Expanding to Florida in 2026.

AI/ML

Call Center

Health Services

Higher Education

Outsourcing

BrainCX AI. Inc.

BrainCX's headquarters in Wilmington, DE, United States

Palo Alto

This department focuses on designing and implementing artificial intelligence solutions.

AI Development

This department guides the organization's overall strategy and direction.

Executive Leadership

The Training and Development Team at BrainCX is responsible for designing and implementing innovative training programs to enhance the skills and performance of contact center agents. They focus on developing engaging instructional materials and strategies that align with the company's multilingual support offerings, ensuring that employees are equipped to deliver exceptional customer experiences while adapting to the latest digital solutions and industry best practices.

Training and Development Team

This department is responsible for assisting customers with inquiries, resolving issues, and providing information about products and services.

Customer Support Services

This department focuses on optimizing operational processes and ensuring high service quality across various functions.

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Other teams

Executive Leadership

Training and Development Team

Customer Support Services

Operations Excellence