Jane Hext

Jane Hext has over two decades of experience in customer insights and experience research, currently serving as a Staff Experience Researcher at Adobe since January 2001. Throughout the career at Adobe, key responsibilities have included designing Voice of the Customer programs, synthesizing data to understand customer pain points, and communicating actionable insights to senior management. Jane has also held various leadership roles, such as Senior Customer Insights Manager and Research Manager, employing both qualitative and quantitative research techniques to optimize customer engagement and drive product adoption. Additionally, since February 2021, Jane has shared expertise as an Associate Instructor in the Data Analytics course at BrainStation. Jane holds a Master's of Science in Data Science from Northwestern University, an MBA from the University of Ottawa, and a Bachelor of Science from the University of Guelph, along with certifications in Digital Analytics from The University of British Columbia.