Amanda Britton

Amanda Britton currently serves as the Contact Centre Programmes Manager at Brakes Group, where responsibilities include leading contact centre change and modernisation programmes while collaborating with various departments to achieve programme goals. With extensive experience across multiple organizations, Amanda has held key roles such as Customer Operations Manager at Virgin Media, Customer Experience Manager at BSkyB, and Call Centre Manager at BT plc, among others. Throughout a career spanning over two decades, Amanda has demonstrated a strong commitment to customer service excellence, team leadership, operational efficiency, and cross-functional collaboration. Educational background includes a BTEC from Mid-Cheshire College of Higher Education.