Rachel Watts

Rachel Watts is a seasoned professional with extensive experience in customer insight and market research. As a Senior Manager in Global Customer Insight Programs at Brambles since January 2015, Rachel leads a global Customer Experience (CX) Program aimed at enhancing customer loyalty across 60 countries and business units. Prior to Brambles, Rachel served as an EMEA Market Intelligence Consultant at Canon Europe Ltd., where analytical strategic insight plans guided marketing efforts. Additional roles include Market Research Analyst at Baxi Group Limited and Mattel UK, where Rachel provided insights into market trends and consumer behavior. Educational credentials include an MSc in International Business from Alliance Manchester Business School, a CIM Professional Diploma in Marketing, and a Bachelor of Science in Management Studies & Accounting from The University of the West Indies.