Patrick Ly, MBA, CSM, ITIL, has over 15 years of experience in global IT operations, customer support, and vendor management. Currently serving as the Head of Information Technology at Branch, Patrick directs global teams and drives digital transformation initiatives while ensuring regulatory compliance and service excellence. Previously, Patrick held leadership roles at companies such as Cisco, Zoom Video Communications, and PwC, where they demonstrated a strong ability to enhance operational resilience and customer experiences through innovative strategies. Patrick's expertise is built on a solid educational foundation, including a Bachelor's degree from the University of California, Davis, and a Master's degree from Golden Gate University.
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